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Refund Policy

Refund policy for products

All sales are final, and no refunds or store credit will be issued in any case.



Orders cannot be canceled once Events by Condie has begun processing the order. In order to promptly deliver our arrangements or products, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change or cancel your order, you are welcome to contact us at to check whether the processing of an order has begun. If our team has not started producing your order, we may be able to accommodate your request to cancel. During routine website maintenance, any pricing issues may not be honored, and orders may be canceled and refunded when inaccurate rates are applied.

Accordingly, we encourage you to carefully check your order before submitting it.


Refund policy for event services

Cancellation, Rescheduling of Services or No-Show Client. If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Vendor to render Services due to the fault of the Client or parties related to Client, such as failure of the wedding to occur or failure of one or more essential parties to the wedding/event to show up in a timely manner, Client shall  provide notice to Vendor as soon as possible via the Notice provisions detailed in this Agreement. Vendor has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, no-show or if it becomes impossible for Vendor to provide the Services due to the fault of Client (or parties related to Client), and Vendor will not be obligated to refund any monies Client has previously paid towards the Total Cost.  Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to show up for the wedding/event , or should it become impossible for Vendor  to provide the services due to the fault of Client (or parties related to Client) unless the Parties otherwise agree in writing.   For instance, if Vendor is able to secure another, unrelated client for the rescheduled date, then Vendor may choose, at its sole discretion, to excuse all (or a portion of) Client's outstanding balance of the Total Cost. 


Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

This document was last updated on January 2, 2022

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